Understanding dementia
Memory difficulties and dementia. Understanding communication changes
Practical dementia communication tips for carers
Good communication is at the heart of supporting someone with memory difficulties or dementia. As changes in the brain affect understanding, processing and recall, the way we connect with someone may need to adapt. Small adjustments can help the person feel heard, respected and reassured.
Helpful communication approaches:
Slow down and give time for the person to respond
Use short, clear sentences, avoiding too many choices at once
Approach from the front and maintain gentle eye contact
Use gestures and visual cues to support understanding
Reduce background noise where possible
Acknowledge feelings, even when the facts may be confused
Avoid correcting or challenging, which can increase anxiety
The focus is on connection, not perfection. Supporting communication is about helping the person feel safe, valued and included.
Our communication resource has more information and advice on communication.
Memory difficulties and dementia. Supporting someone in moments of stress and distress
Stressed and distressed behaviour can happen when a person is overwhelmed, uncomfortable, or unable to express what they need. Changes in memory, communication and perception can make everyday situations harder to navigate. Distress might show up as agitation, withdrawal, pacing, shouting, or behaviour that seems out of character.
Stress and distress is often a way for the person to communicate an unmet need. By looking beyond the behaviour and considering what the person may be trying to express, we can respond with empathy.
The aim is to understand the need beneath the behaviour and support the person to feel safe again.
Have a look at our managing distressed behaviour resource for further advice and guidance
We’re here to help
If you’d like to talk to a member of our team, no matter the enquiry—we’d be happy to help! If you’d like a listening ear, advice or just a wee break, please get in touch.
